FAQ

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

If, for any reason, you aren’t satisfied with your item, we offer returns for 30 days from date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition. This includes attached swing tag, bow, shoe boxes and jewellery packaging.

You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

To start a return, you can contact us at thehalosphere@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Sadly, we know that sometimes HaloSphere is just not quite the right fit for some people. You can certainly return your item(s) to us for a full refund, provided it is returned within 30 days.

A $5 return processing fee (for each item returned) will be applied to the total amount that was paid for the order.

*Please note: not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All items must be returned in as new condition, with the swing tag and bow to be eligible for a return.

Another pattern caught your eye? Or the design isn't quite right? It happens – trust us, our wardrobes are full of them! You can certainly return your item(s) to us for an exchange to a new pattern or size, provided it is returned within 30 days.

We offer free exchanges on all orders*.

*Please note: not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All items must be returned in as new condition, with the swing tag and bow to be eligible for a return.

Simply contact our friendly team at thehalosphere@gmail.com and they will be able to help you along the way.

Just a couple thing you'll be asked to provide:

1. order number

2. reason you're requesting the refund

3. items you want to return/exchange

4. photos of your item(s) and original packaging

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 15 working days.