Important Disclaimer
* PLEASE READ CAREFULLY
Oftentimes, customers don’t realize how much disputes and chargebacks are dangerous for the long-term health of the business.
As a small business, we’re constantly learning and trying to deliver the best possible experience to our customers and we’re always trying to improve, but sometimes we can make mistakes, it just happens.
If, for whatever reason, you’re un-happy with the product or the delivery is taking a bit longer than expected, please reach out to us first before opening a dispute with PayPal, or dispute the charge with your credit card company.
Our customer support team will help you fix the issue in not time, and will provide the best solution for you.
We reply to ALL emails we receive, all messages, all DMs, all comments on social media, but this may require a bit of time as we receive a ton of requests!
Please don’t freak out if you don’t see us replying after 2 seconds, we’re a team of 5 people doing everything possible to keep this business alive, and we’re certainly not scammers. Kindly allow us up to 1-2 days to reply to your message, we’ll eventually help you!
It’s truly important for us to be given the chance of fixing the issues before more “serious” actions are taken, as those actions often result in huge penalties we currently cannot afford.
Thank you for understanding,
Jake – Founder of HaloSphere